Privacy Policy Statement

 

We are committed to safeguarding your privacy and we aim to comply with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong) (“the PDPO”).

 

This Privacy Policy Statement sets out how we collect, use, manage and protect the personal data or information which we may collect from or about you, and it applies to all individuals whose personal data may be handled by us. You shall read this Privacy Policy Statement carefully so as to ensure that you fully and clearly understand the contents herein.

 

Collection and Use of Personal Data

From time to time you may be required to provide us with your personal data, including but not limited to:-

1. your name;
2. gender;
3. date of birth;
4. telephone number;
5. address;
6. email address; and
7. credit card or other electronic payment details.

 

We may collect your personal data when you make a purchase with us, take part in our promotional activities, apply and register for membership to any of the brands of cosmetic and beauty products we manage, operate and distribute, including but not limited to Acca Kappa, BlanX, Leonor Greyl, Vivaiodays and the fragrances of Dsquared2, Missoni, Moschino and Versace.

 

Please note that it may be mandatory for you to provide certain categories of personal data as specified at the time of collection if you want us to provide the product or service you requested. These personal data will be marked as “mandatory” with asterisks (*) in the relevant forms, and we may not be able to provide certain services to you if you do not or cannot provide such information.

 

If you provide any personal data to us, you agree and authorise us to collect, retain and use your personal data for the following purposes:-

1. processing your purchases, orders, refunds and exchanges in relation to our products or services;
2. managing, maintaining and administering a record of your purchases, orders, refunds, exchanges and rewards in relation to our products or services;
3. processing your application for membership(s);
4. managing, maintaining and administering your membership(s);
5. verifying your identity;
6. verifying your eligibility and providing you with members’ rewards and promotions;
7. communicating with you in relation to your enquiries concerning your purchases, orders, refunds, exchanges, rewards and membership(s);
8. performing research and analysis in relation to our business operation and customer services;
9. providing you with direct marketing materials as referred to below;
10. making such disclosures as may be required by law or as requested by any law enforcement or government or regulatory authority.

 

Disclosure of Personal Data

Personal data provided to and held by us will be kept confidential. However, we may disclose and transfer such data to our authorised personnel such as employees; our holding companies, subsidiaries and associated companies (“Our Group”); and service providers when it is necessary for the purposes of providing services to you; managing and carrying out our business operations; and for storing, accessing, processing and analysing such data. We will not otherwise disclose your personal data to any other third parties unless we have your consent to do so or when we are required to do so in compliance with any applicable law.

 

Direct Marketing

We intend to use your personal data for direct marketing by us, our holding companies, subsidiaries and associated companies (“Our Group”). Any member of Our Group may not use your personal data for direct marketing purposes unless we have received your consent (including an indication of no objection). With your consent or indication of no objection, any member of Our Group may use your personal data including your name, mobile number and email address for direct marketing to you via telephone, text messaging, email and social media channels to inform you of offers, promotions, marketing events, cross-brand joint promotion and digital campaigns in relation to cosmetic and beauty products and services.

 

If at any time you no longer wish us to use your personal data for direct marketing as described above, you may exercise your opt-out rights without charge by notifying us via the contact details set out below.

 

Data Security

The personal data we collected from you will be kept in our customer service system and will only be accessed by our authorised personnel who have received training on our privacy policies.

 

Data Retention

The personal data we collected from you will only be kept for a duration that is relevant to the purposes for which it was collected and for as long as required by applicable law. We will take all reasonably practicable steps to erase or destroy your personal data that is no longer required for the purposes for which the data was originally collected.

 

Right to Access, Correct and Delete Personal Data, Opt-out from Direct Marketing

You have the right to request access to, correction and deletion of your personal data, and to opt-out from our direct marketing. Please direct your request to our Personal Data Officer by email at marketing@artalcosmetic.com or by fax at no. 2388 5873 or by post at 19/F, Wang Fai Industrial Building, 29 Luk Hop Street, San Po Kong, Kowloon, Hong Kong. Our Privacy Policy Statement is available on our website at www.artalcosmetic.com.